Privacy Policy

This Privacy Policy explains how RONGHUA collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or otherwise interact with our services. We aim to collect only information that is reasonably necessary for these purposes and to handle it in accordance with applicable privacy and data-protection requirements.

Information We Collect

Depending on how you use our website, we may collect information you provide directly, including your name, email address, billing and shipping address, telephone number, order details, gift-message content, customer-service communications, reviews, and other information you choose to provide.

We may also receive technical and usage information such as IP address, browser and device information, pages viewed, referral information, approximate location derived from IP address, cookie identifiers, and interactions with our website.

Payment Information

Payments are processed by third-party payment providers made available at checkout. RONGHUA does not normally receive or store your complete payment-card number. Payment providers process payment information under their own privacy and security practices.

How We Use Information

We may use personal information to:

• process, prepare, ship, track, and support your orders;
• prepare requested gift messages and gift-ready packaging;
• process returns, refunds, replacements, and customer-service requests;
• communicate transactional information about your order;
• maintain website security, prevent fraud, and protect our rights;
• improve our products, website, and customer experience;
• measure website performance and marketing effectiveness where permitted; and
• send marketing communications where you have consented or where otherwise permitted by applicable law.

Gift Messages

If you provide a personal message for a gift recipient, we use that content to prepare and fulfill your order. Please do not include sensitive personal information that is unnecessary for the gift message.

Cookies & Similar Technologies

Our website may use cookies and similar technologies that are necessary for shopping-cart, checkout, account, security, preference, analytics, and advertising functions. Where required by law, non-essential cookies will be used only after the appropriate consent has been obtained.

For more information, see our Cookie Policy.

How We Share Information

We may share information with service providers when reasonably necessary to operate our business, including website and ecommerce providers, payment processors, shipping and logistics providers, customer-support services, email providers, analytics providers, fraud-prevention services, and advertising or marketing providers where permitted.

We may also disclose information when required by law, to respond to lawful requests, to protect our rights or users, or in connection with a business reorganization, acquisition, or sale.

International Data Transfers

RONGHUA ships internationally and operates from China. Your information may therefore be processed in countries other than the country where you live. Where applicable law requires safeguards for international transfers, we will use appropriate measures available to us and our service providers.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, tax, fraud prevention, dispute resolution, and legal compliance. Retention periods may vary depending on the type of information and applicable requirements.

Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, which may include rights to request access, correction, deletion, portability, restriction or objection to certain processing, and withdrawal of consent where processing is based on consent.

You may also have rights relating to targeted advertising, profiling, or certain disclosures of personal information where applicable law provides them.

To make a privacy request, contact fans@ronghuaart.com. We may need to verify your identity before completing certain requests.

Marketing Communications

You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us. Transactional messages relating to an order or account may still be sent when necessary to provide the service you requested.

Children’s Privacy

Our website is intended for general adult shopping and is not directed to children. We do not knowingly seek to collect personal information from children in violation of applicable law.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No online system or method of transmission can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices. The current version will be posted on this page.

Contact Us

For privacy questions or requests, contact RONGHUA at fans@ronghuaart.com.