Gift & Personal Message FAQ

The gift is the jewelry. The moment begins with your words. Here are the most common questions about RONGHUA gifting.

Can I add a personal message?

Yes. On eligible product pages, choose the gift option and enter the message you would like included with the order.

Will the recipient see the price?

No product prices or printed invoices are placed inside gift packages. Order and payment information is sent electronically to the purchaser.

How is the gift presented?

Our gift experience is designed so that your personal words are encountered before the jewelry. Packaging may vary by product or order, but the intention remains the same: your message is part of the gift experience, not an afterthought.

Can I buy something for myself?

Absolutely. Select the self-purchase option on the product page when available. RONGHUA is for giving to someone meaningful and for choosing something meaningful for yourself.

Does adding a message make the jewelry non-returnable?

No. A personal message does not by itself make the jewelry non-returnable. Eligible jewelry can still be returned under our Returns & Refunds Policy.

Can I change my message after ordering?

Contact us as soon as possible at fans@ronghuaart.com. Orders may begin preparation quickly, so we cannot guarantee changes after processing has started.

Can I cancel an order?

You may request cancellation within 12 hours of placing the order, provided it has not already been processed or dispatched. See our Returns & Refunds Policy for details.

How long will my gift take to arrive?

Orders are normally dispatched within 48 hours. International delivery is typically estimated at 7–15 days after dispatch, depending on destination and carrier conditions. See our Shipping Policy.

Can I send the order directly to the recipient?

Yes. Enter the recipient’s delivery address at checkout and carefully verify the address before placing the order.