Returns & Refunds

We want you to feel confident choosing something meaningful. Eligible jewelry may be returned under the conditions below, while faulty, damaged, or incorrect items are handled separately at our cost.

14-Day Returns

For eligible items, you may request a return within 14 days of receiving your order.

To begin a return, email fans@ronghuaart.com with your order number and the item you would like to return.

Return Eligibility

To qualify for a standard change-of-mind return, the item must generally be:

• unworn and unused;
• undamaged;
• returned with its original packaging and included accessories where applicable; and
• in a condition suitable for resale.

Where permitted by applicable law, we may reduce or refuse a refund if an item has been worn, damaged, altered, or returned in a condition materially different from the condition in which it was received.

Earrings & Hygiene-Sealed Jewelry

For hygiene reasons, earrings, studs, and other hygiene-sensitive jewelry that has been worn or whose hygiene seal has been removed cannot normally be returned for a change of mind.

This restriction does not affect your rights if the item is faulty, damaged, incorrect, or where applicable law provides otherwise.

Other Jewelry

Rings, necklaces, bracelets, bangles, and other eligible jewelry may be returned when they meet the return conditions above.

Personal Gift Messages

Adding a personal handwritten or printed gift message does not make the jewelry itself non-returnable. If the jewelry otherwise meets the return requirements, it may still be returned.

Change-of-Mind Return Shipping

For ordinary change-of-mind returns, the customer is generally responsible for the cost of returning the item to our return location in China, except where applicable law requires otherwise.

We recommend using a tracked shipping service. Original shipping charges and any legally required delivery-cost refunds will be handled according to the rules applicable to your location.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact fans@ronghuaart.com as soon as possible. Please include your order number and, where helpful, photographs showing the issue.

For confirmed problems caused by us or during shipping, RONGHUA will cover the necessary costs and provide an appropriate resolution, which may include a replacement, repair where appropriate, or refund.

Natural Materials

Some RONGHUA jewelry contains natural materials, including natural jade. Natural materials may vary in color, pattern, texture, translucency, and other natural characteristics.

These individual variations are part of the nature of the material and are not considered defects. This does not exclude genuine manufacturing defects, breakage, loose or missing stones, or items that materially differ from their description.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome. If approved, we will process the refund to your original payment method within 3–5 business days.

After the refund has been issued, it will generally appear in your original payment method within 7 business days, depending on your bank, card issuer, or payment provider.

Order Cancellation

You may request to cancel an order within 12 hours after placing it, provided the order has not already been processed or dispatched. Contact fans@ronghuaart.com as soon as possible and include your order number.

Once an order has been dispatched, it can no longer be cancelled before delivery, but eligible items may still be returned under this policy.

Your Statutory Rights

Nothing in this policy is intended to limit any mandatory consumer rights available to you under the laws applicable to your purchase. If local consumer protection law gives you rights that are more favorable than this policy, those rights will apply.

Contact Us

For returns, refunds, damaged orders, or other order-related questions, contact fans@ronghuaart.com and include your order number whenever possible.