Shipping Policy

We prepare every RONGHUA order with care and ship internationally from China. This page explains processing times, delivery estimates, tracking, duties, and what happens if a shipment is delayed or lost.

Order Processing

Orders are prepared and dispatched from China within 48 hours after your order is placed.

Because RONGHUA orders may include a personal gift message and gift-ready presentation, each package is prepared before it begins its journey to you.

Once your order has shipped, you will receive a shipping confirmation with tracking information.

Shipping Destinations

We ship internationally to most destinations worldwide. Shipping availability may vary because of local carrier service, customs requirements, sanctions, import restrictions, or other destination-specific limitations.

Complimentary Worldwide Shipping

RONGHUA offers complimentary international shipping to destinations currently supported by our shipping service. No standard shipping charge is added to your order.

Estimated Delivery Time

International orders typically arrive within approximately 7–14 days after dispatch, depending on the destination.

Delivery times are estimates, not guarantees. Customs processing, local postal services, holidays, severe weather, remote-area delivery, carrier disruptions, or other circumstances outside our reasonable control may cause delays.

Tracking Your Order

Tracking information is provided for every order. After dispatch, we will send your tracking information by email. Please allow time for the carrier’s system to register the first tracking update.

Duties & Import Charges

We want the price you pay to be for the piece you chose — not the beginning of unexpected charges after checkout.

RONGHUA covers standard shipping, applicable import duties, taxes, and customs clearance charges for orders accepted by our store. There are no extra fees to pay on delivery.

Shipping Delays

If we become aware that we cannot dispatch your order within the stated processing period, we will contact you as soon as reasonably possible with updated information and, where applicable, the option to cancel the affected order for a refund.

Lost Packages

If a shipment is confirmed lost in transit, contact us at [email protected]. After verification with the carrier, we will offer either a replacement at no additional cost or a refund.

Incorrect or Incomplete Addresses

Please carefully review your shipping address before placing your order. You may request an address correction or order cancellation within 12 hours of purchase, provided the order has not already entered processing or been dispatched.

If delivery fails because the customer supplied an incorrect or incomplete address, the customer may be responsible for additional shipping, redelivery, or return-to-sender costs.

Gift Orders & Pricing

RONGHUA packages are prepared with gifting in mind. We do not include product prices or printed invoices inside gift packages. Order and payment information is provided electronically to the purchaser.

Questions About Shipping

For shipping questions, contact [email protected] and include your order number whenever possible.